fz88 Privacy Policy

fz88 operates a trusted online gaming and betting platform for users in Bangladesh. We believe your privacy is a fundamental right, and keeping your personal information secure is our primary responsibility.

This Privacy Policy ("Policy") explains what information we collect when you use the fz88 platform, how that information is used, who it may be shared with, and what control you have over your own data.

This Policy applies to our website (fz88.mom), the mobile version, and all of our services. By using fz88's services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services.

fz88 uses your information for the following legitimate purposes:

• Account management: To create, verify, and securely manage your account.
• Service delivery: To provide all gaming services without interruption, including cricket betting, slots, live casino, fishing games, and Teen Patti.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Bonuses and promotions: To correctly apply welcome bonuses and other offers to your account.
• Customer support: To provide accurate assistance via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent account hacking, money laundering, and other fraudulent activity.
• Responsible gaming: To identify risky behaviour and provide users with support and protection.
• Service improvement: To analyse user experience and improve the quality and performance of the platform.
• Legal compliance: To comply with applicable laws and regulations and fulfil legal obligations.

fz88 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security. Without these, the platform will not function properly.
• Functional cookies: Used to remember your preferences and settings (such as language).
• Analytics cookies: Collect anonymous usage statistics to help improve the quality of our service.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may limit some features of the platform.

fz88 never sells your personal information. However, in specific circumstances, limited information may be shared with trusted third parties:

• Payment processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies.
• Game providers: Our game partners — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — receive limited technical information to ensure the gaming experience.
• Technology service providers: Companies providing secure hosting, cybersecurity, and analytics services, all operating under strict confidentiality agreements.
• Legal authorities: Information may be provided in compliance with applicable law in response to valid legal orders, court directives, or lawful requests from government agencies.

fz88 follows industry-leading security practices to protect your information:

• SSL encryption: All communication on our site is protected by SSL/TLS encryption, so third parties cannot read your information while it is being transmitted.
• Password hashing: Your password is never stored directly on our servers — it is kept as a one-way cryptographic hash.
• Access controls: Only authorised staff can access your information for specific purposes, and every access is logged.
• Firewall and intrusion detection: Advanced firewalls and real-time threat detection systems are active at all times.
• Regular security audits: Our systems are regularly tested by independent security experts.
• Data backups: Information is regularly stored in secure, encrypted backups.

However, no one can guarantee complete security on the internet. Use a strong password to protect your account and never share your login details with anyone.

fz88 retains your information for a limited time and for specific purposes:

• Account information: While the account is active and for a defined period after closure to meet legal requirements.
• Financial transaction records: For the period required under financial regulations.
• Gaming history: For as long as necessary to fulfil responsible gaming policies and legal obligations.
• Log files and technical data: For a limited period for security review and troubleshooting.

Once the defined retention period ends, data is securely deleted or stored in a way that no longer allows you to be identified.

As a fz88 user, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you.
• Right to correction: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to deletion: In certain circumstances you have the right to request that your information be deleted, though some data may need to be retained for a defined period due to legal obligations.
• Right to opt out of marketing: You can stop promotional emails and communications at any time.
• Right to data portability: In some cases you can request your information in a structured format.

fz88 is for users aged 21 and over only. We do not knowingly collect any information from anyone under 21.

Age is verified at registration, and in suspicious cases an identity document check may be requested. If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child is using our platform, please contact [email protected] without delay.

The fz88 platform may have connections to game providers and payment companies. These third parties have their own privacy policies, for which fz88 is not responsible.

We recommend that you read the privacy policy of each service. fz88 does not take responsibility for the data collection or usage practices of third parties.

Our payment partners — bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay — are governed by their own security and privacy arrangements.

fz88 reserves the right to update this Privacy Policy as needed. Changes will be published on this page and the "Last Updated" date will change accordingly.

For significant changes, we will notify you in advance at your registered email address or through a platform notification. Continuing to use the platform after changes have been made means you are accepting the updated Policy.

If you do not wish to accept a significant change, you may close your account. To close your account, contact [email protected].

For any questions or concerns about this Privacy Policy, or any request regarding your information, please contact the fz88 privacy team:

We aim to reply to your message as quickly as possible after receiving it. Your privacy is our top priority.